Privacy Policy

 

This privacy policy sets out how Yogaloom Ltd uses and protects any information that you give us when you use our website & Mindbody Online booking system.

Yogaloom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Yogaloom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.5.18.

If you have any queries about this policy, email katerina@yogaloom.com

What we collect:

Name,sex, address and date of birth.

Contact information including email address and phone numbers.

Health information, a prerequisite to using our services.

Other information relevant to client requirements.

Booking information including specific days & times you wish to use our services.

Personal Practice Evaluations. Our assessment of what Pilates exercises you need focus on for personal improvement

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

 

  • Internal record keeping
  • To improve the services, we provide.
  • To respond to an enquiry you have made, either by phoning you or by using the email address which you have provided.
  • To send you reminders or information about the services you have paid for or are due for payment, using the email address which you have provided.
  • To send you promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided either via Wellness Living Online, Mailchimp or katerina@yogaloom.com

 

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Website Analytics

We collect information about visits to this Website. The information which we gather includes data on the amount of time spent on each page of the Website, the number of pages accessed and the popularity of each page. This information is used within Yogaloom only and does not identify the individual. We do not pass on or sell this information to any third parties.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email: katerina@yogaloom.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Terms & Conditions

 

All services purchased from Yogaloom ltd must be preceded by the applicant acknowledging, by way of completing a Health questioner, that he/she has no medical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Yogaloom ltd, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

All clients/participants take full responsibility when using Yogaloom equipment and always following directions by the teacher.

 

Registration & Purchase: To register or purchase from the Yogaloom ltd online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

 

Cancellation and Refund policy

 

12h notice is required for a cancellation of  in studio Yoga and Pilates Mat Group Classes with Covid-19 Restrictions, which means max. 5 people per class. When we are back to normal with No Covid-Restrictions, the notice required is back to normal-4h. For online classes we have a 4h cancelation window.

 

If you process class/workshop/treatment or special offer, a refund is not available. If you do cancel your class/workshops/treatment  within your cancellation window, a refund will not be available but a credit will be issued to be used in the future or you can pass it on to any friend or family who have an account with Yogaloom.

 

If  this notice period is not given within the cancellation window as stated above, a full charge will apply and booking will be treated as a last minute class cancellation.

If  the class/treatment hasn’t been paid  in advance, next time a client books a class the balance owing will be requested to be paid.

 

Missed sessions without the appropriate notice will be charged as if attended.

 

Medical Cancellations – Cancellation is permitted where a client is not able to participate in a single session for medical reasons. A doctor’s note confirming that the client was not permitted to participate is required within 7 days of missed session and upon receipt, a credit will be issued to be used in the future.

 

Retreats Cancellation – 60 days of notice is required for retreats cancellations. Any cancellations by a client within 60 or more days of notice will be processed and a £150.00 fee per client will apply to cover hotel deposits and admin work. No cancellations will be accepted within 60 days of the beginning of retreat.

 

Purchase Policy

By purchasing a class/treatment you confirm you have read and accepted our terms and conditions (refund and cancellation policy too). To register or purchase from the Yogaloom ltd online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Customers can not book any other classes/treatments if they have a balance owing.

 

Liability Waiver

If you have a condition or an old and/or a new injury and you do not declare it, you may not be covered by our insurance. You are responsible to follow teacher’s instructions at all times including while using equipment and props. Injuries occurred as a result of not following teacher’s instructions are at your own risk and Yogaloom’s insurance may not be able to cover you. Cover will not include death, a heart attack, a stroke or any other incidents that are a cause of an individual’s pre existing condition or of poor health.